Cancelar o reembolsar su vuelo

If your plans change and you booked a non-refundable ticket, you can cancel your ticket for an eCredit minus any applicable cancellation fees. Please be sure to cancel your flight prior to departure. Non-refundable tickets not changed or canceled prior to departure will have no remaining value.

Cómo cancelar un boleto no reembolsable

1. Visit My Trips on delta.com and select "Need to Cancel?"  
2. Choose "Start Flight Cancellation"
3. Follow the remaining steps through the cancellation process

Some ticket types don’t have cancellation fees, such as:

• Delta Main Cabin and above for travel within the US, Puerto Rico and the US Virgin Islands
• Delta Main Cabin and above for travel originating in the US and Canada to anywhere in the world (including flights operated by joint venture and codeshare partners)
• Los boletos de Basic Economy están excluidos

Cancellation fees will be deducted from your ticket value, and you'll receive the remainder as an eCredit. Your eCredit will expire 1 year from purchase date, unless your ticket terms state otherwise.

View applicable fees for your specific route on our Baggage & Travel Fees page.

If you've purchased a refundable ticket but your plans change, you can cancel before your flight for a full refund.

Cómo cancelar un boleto reembolsable

1. Go to My Trips on delta.com  
2. Select your flight 
3. Select "Need to Cancel?" 
4. Choose "Start Flight Cancellation"  
5. Follow the steps to complete your cancellation

Your refund will be processed automatically to your original form of payment method.

If you've already canceled your refundable ticket or requested a refund that hasn't arrived yet, you can check your refund status for updates.

If your flight was canceled or impacted by a significant delay or significant schedule change  (departure or arrival 3 hours or more earlier or later for domestic itineraries, or 6 hours or more for international itineraries), we automatically try to rebook you.

Si no está satisfecho con su vuelo reprogramado, puede:

• Search for alternative flight options in Fly Delta or  My Trips, or 
• Cancel your rebooked flight for a refund of the unflown portion of your ticket and any pre-paid seat upgrade or Preferred Seat (and checked bag fees), or an eCredit valid for 5 years from issuance

If we can’t rebook you and you take no action within 24 hours, we’ll automatically refund you to your original payment method.

Request a Refund

Other Refund or eCredit Request Reasons

Complete the Travel Resolution Form for refund or eCredit requests such as:

• Cancellation due to a Serious Communicable Disease
• eCredit appeals
• Fare difference for alternative flight to accommodate wheelchair or scooter
• Fare difference for seat downgrade

If you’ve already submitted a refund request, you can check your refund status.

Refund Restrictions

Please note, we cannot issue refunds for:

• Non-refundable tickets that have not experienced a cancellation, significant delay or significant schedule change
• Boletos ya utilizados para viajar
• Tickets purchased as part of a group reservation via a travel agency (please contact them directly)

If your doctor advises against travel due to a Serious Communicable Disease, you may qualify for:

• A transferable travel credit valid for 5 years, or
• In Delta’s discretion, a refund to your original form of payment

A $100 processing fee will be deducted. We require health documentation from your attending medical professional to process your request.

If you choose not to submit a Serious Communicable Disease eCredit or refund request, but instead do not wish to travel, you can still voluntarily cancel your ticket and receive an eCredit valid for 1 year from the date of issuance minus any applicable cancellation fees.

Revisar elegibilidad

A Serious Communicable Disease is defined as a disease that can: 

• Cause serious health consequences (e.g., breathing problems, organ damage, neurological difficulties, or death)
• Be easily transmitted by casual contact (e.g., by sitting next to or talking to someone, shaking hands, or touching communal surfaces)

You may be eligible to cancel if:

• You have or might have contracted a Serious Communicable Disease, and a medical professional recommends you should not travel around others via public transit; or
• There is a public health emergency at the origin or destination of your itinerary, and you should not travel to protect your health from a Serious Communicable Disease

How to Request an eCredit or a Refund for a Serious Communicable Disease

1. Download the Medical Professional Attestation of Serious Communicable Disease PDF, opens in a new window
2. Review eligibility details listed on the form
3. Have your attending medical professional complete and sign the form
4. Submit your completed attestation form to Delta for review

If your flight was canceled or significantly delayed by 3 hours or more because of an issue caused by Delta (within our control), please submit a reimbursement request for reasonable meal expenses or for any reasonable hotel and transportation to/from the hotel if you were inconvenienced overnight while away from your home or destination. Once submitted, we’ll review your request, determine eligibility* and update you on the status.

Tenga en cuenta que no podemos reembolsar gastos por lo siguiente:

• Gastos incurridos debido a demoras en el control del tráfico aéreo
• Gastos incurridos debido a demoras por motivos climáticos 
• Gastos prepagos 
• Gastos de hotel por estadías en su ciudad de origen o en su ciudad de destino 
• Transporte alternativo a su destino final 
• Salarios perdidos 
• Costos de boletos por conexiones perdidas en otras aerolíneas 
• Cuidado de niños o mascotas
• Delta Sky Club® u otras tarifas de sala de espera

If you need to request reimbursement for a delayed, lost or damaged bag, visit our Delayed, Lost or Damaged Bags page.

Solicite un reembolso

If you’ve already submitted a reimbursement request you can check the status of your request using your last name and case number.  

*Eligibility for refund and reimbursement requests through the Refund or Reimbursement Request form are limited to residents of the US and Canada only, for flight disruptions caused by factors within Delta’s control. For residents of countries other than the US and Canada, or for flights departing from an airport within the European Union, please submit requests through our Comment and Complaint form. Todos los términos y condiciones de la Sección 12 del Plan de servicio al cliente se aplican a la elegibilidad para el reembolso.

As part of our Customer Commitment for customers who book direct on delta.com or the Fly Delta app, Risk-Free Cancellation means that after you’ve purchased a qualifying eTicket, you have up to 24 hours after booking to cancel it for any reason and receive a full refund with no fees.

How to Cancel Risk-Free

1. Find Your Trip or Log In and go to My Trips 
2. Seleccione el viaje que necesita cancelar 
3. Click the "Need to Cancel?" botón 
4. Select "Start Flight Cancellation" and follow the steps 
5. Recibirá un reembolso completo, que se emitirá automáticamente con la forma de pago original

Delta procesará el reembolso de su boleto cuando se cancela en un plazo de 24 horas desde la compra. No obstante, algunos bancos o compañías emisoras de tarjetas de crédito pueden iniciar una retención de fondos en su tarjeta de crédito o de débito. Le recomendamos que se contacte con la compañía emisora de la tarjeta para conocer sus políticas específicas.

Cancel Risk-Free

Política de no presentación 

Entendemos que los planes cambian. En ese caso, cancele o realice cambios en Mis viajes o en la aplicación Fly Delta App antes de la salida de su vuelo para mantener el valor del boleto. Los clientes que no se presenten a un vuelo sin cambiar o cancelar la reservación antes de la salida perderán el valor del boleto y cancelaremos todos los otros vuelos del itinerario. Le recordamos que los boletos de Basic Economy no se pueden cambiar. Excepciones: If a flight cancellation or significant delay occurs and you miss your significantly delayed or rebooked flight, you may be eligible to rebook or request a refund.

Trip Protection Cancellation Policy

For a full refund of your premium, you must cancel your trip protection plan within 15 days of your plan purchase (or as determined by your state of residence) and must not have filed a claim or departed on your trip. Las primas no serán reembolsables después de este periodo.

El tiempo de procesamiento estimado para las solicitudes de reembolso elegibles variará según el método de pago de su boleto:

• Las compras con tarjeta de crédito o débito generalmente se procesan en el transcurso de 7 días laborables y pueden tardar hasta 2 ciclos de facturación en aparecer en su estado de cuenta
• Las compras efectuadas con cheques, dinero en efectivo u otras formas de pago generalmente se procesan dentro de los 20 días calendario

El dinero en efectivo se reembolsará en forma de cheque a la persona indicada como el cliente en el boleto, mientras que otras formas de pago se reembolsarán a la forma de pago original.

Tenga en cuenta que los reembolsos internacionales pueden demorar más tiempo debido a los procedimientos bancarios locales.

Para solicitar el reembolso de un e-ticket reembolsable o sin restricciones, adquirido con una tarjeta de crédito, llame al Departamento de Ventas de Delta Reservations (Departamento de Reservaciones) al 800-847-0578 desde los EE. UU. o Canadá. For all other countries, see worldwide reservations numbers to find a number in your area.

Puede enviar cupones de vuelo/boletos de papel sin utilizar por correo postal al Departamento de Reembolsos al Pasajero de Delta a las siguientes direcciones:

Even if your ticket is non-refundable, you still have options. If you cancel your trip, you can:

• Use the full ticket value (minus any cancellation or change fees) toward future travel
• Book new travel within 1 year of your original ticket issue date

Para viajes nacionales, los boletos se deben reemitir y el viaje se debe completar dentro del año de la fecha original del boleto, sujeto a cualquier exención aplicable que pueda extender esta fecha de vencimiento.

Para viajes internacionales, los boletos se deberán reemitir para el mismo destino u otro, y el viaje deberá comenzar dentro del año de la fecha original del boleto, sujeto a cualquier exención aplicable que pueda extender esta fecha de vencimiento.  

Excepciones: El fallecimiento del pasajero, de un familiar directo o del acompañante de viaje. En este caso, se le solicitará que envíe una copia del certificado de defunción a la dirección postal del Departamento de reembolsos de pasajeros.

Nota: Los clientes que compran en Basic Economy (clase de reserva E) no podrán cambiar ni reembolsar su boleto después del período de Cancelación sin riesgos.